Client Experience & Operations Analyst
JPMorganChase
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Benefits offered by this job
Job summary
JPMorgan Chase & Co. is seeking a Client Service Delivery Analyst to join its service center operations. You will handle client inquiries, process transactions, and troubleshoot issues while identifying opportunities to refer services based on client needs.
You will collaborate with internal stakeholders, uphold fraud prevention standards, and grow skills in digital tooling and process automation. The role emphasizes managing work, learning change management, and supporting high-quality client
Qualifications
- Experience in customer service operations with transaction processing and troubleshooting.
- Ability to establish productive working relationships with internal stakeholders and drive outcomes.
- Problem-solving skills to improve operational efficiency.
Responsibilities
- Process client transactions accurately, handling phone-based interactions.
- Address inquiries and troubleshoot issues in real time via calls.
- Participate in end-to-end change management to influence others and minimize stakeholder impact.
Skills
Tools
Job description
JPMorgan Chase & Co. is seeking a Client Service Delivery Analyst to join its service center operations. You will handle client inquiries, process transactions, and troubleshoot issues while identifying opportunities to refer services based on client needs.
You will collaborate with internal stakeholders, uphold fraud prevention standards, and grow skills in digital tooling and process automation. The role emphasizes managing work, learning change management, and supporting high-quality client
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