Client Service Coordinator — Elevate Pet Care & Wellness

Banfield Pet Hospital; Medina (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Mental health resources

Disability insurance

HSA

Parental leave

Continuing education allowance

Wellness plans for pets

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to welcome clients and pets, arrange appointments, and promote wellness plans in a fast-paced veterinary setting. You will manage client interactions with professionalism and care, ensuring accurate documentation and smooth service.

You will educate clients on preventive care options, process prescriptions, and assist with daily financial procedures while supporting the veterinary team. Experience in client service is preferred.

Qualifications

• Fluent English communication in written and spoken form.
• Ability to multi-task in a fast-paced environment.
• Strong client service and time-management abilities.
• Willingness to educate clients about wellness plans and hospital services.

Responsibilities

• Promote hospital services and recruit new clients while guiding flow of clients and pets.
• Educate clients about Optimum Wellness Plans and preventive care.
• Complete documentation, enter pet information, and process invoices.
• Dispense prescriptions and schedule future appointments.
• Maintain financial records and perform opening/closing procedures.

Skills

Communication Skills

Client Service Skills

Leadership

Customer Focus

Time Management

Listening

Problem solving

Teamwork

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to welcome clients and pets, arrange appointments, and promote wellness plans in a fast-paced veterinary setting. You will manage client interactions with professionalism and care, ensuring accurate documentation and smooth service.

You will educate clients on preventive care options, process prescriptions, and assist with daily financial procedures while supporting the veterinary team. Experience in client service is preferred.