Client Service Coordinator

HairClub For Men, Ltd.; Franklin (TN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid training

Paid vacation and holidays

Medical, dental, life insurance

401(k) with company match

Tuition reimbursement

Ongoing training

Growth opportunities

Job summary

Bosley HairClub is seeking a Client Service Coordinator to join a fast-paced team. You will play a key role in the client experience from greeting to post-visit support, working closely with styling and service staff to ensure smooth daily operations.

The role emphasizes strong People skills, organization, and comfort with scheduling and POS systems. A collaborative, customer-focused environment awaits with ongoing training and growth opportunities.

Qualifications

• At least one year of customer service, hospitality, retail, salon, medical office, or similar experience.
• Warm, professional communication skills.
• Strong organization and time management skills.
• Comfort using scheduling, point of sale, or business software.
• Dependable and able to stay composed in a busy environment.
• Someone who genuinely enjoys helping people and working as part of a team.

Responsibilities

• Welcome clients and visitors with warmth and professionalism.
• Answer calls and help clients get the information they need.
• Schedule and confirm appointments.
• Process transactions accurately.
• Partner with the styling and service teams to keep the day running smoothly.
• Help with retail and service opportunities.
• Support clients with questions, appointment changes, and general needs.
• Jump in where needed and be part of a team that works closely together.

Skills

Customer service

Hospitality

Teamwork

Organization

Time management

Communication

Scheduling software

POS / business software

Tools

Scheduling software

Point of Sale (POS)

Business software

Job description

Looking for a job where you can enjoy the people you work with, get to know your clients, and feel good about what you do?

We’re looking for a Client Service Coordinator to join a fun, fast paced team in the hair and personal care industry. This is not your typical front desk role. You’ll be part of the client experience from the moment they walk in, helping create a welcoming environment and supporting people through a very personal journey.

What You’ll Do

• Welcome clients and visitors with warmth and professionalism
• Answer calls and help clients get the information they need
• Schedule and confirm appointments
• Process transactions accurately
• Partner with the styling and service teams to keep the day running smoothly
• Help with retail and service opportunities
• Support clients with questions, appointment changes, and general needs
• Jump in where needed and be part of a team that works closely together

What We’re Looking For

• At least one year of customer service, hospitality, retail, salon, medical office, or similar experience
• Warm, professional communication skills
• Strong organization and time management skills
• Comfort using scheduling, point of sale, or business software
• Dependable and able to stay composed in a busy environment
• Someone who genuinely enjoys helping people and working as part of a team

Why You’ll Love It Here

• $20 per hour
• Consistent schedule and dependable hours
• Paid training
• Paid vacation, holidays, and personal days
• Medical, dental, life insurance, and more
• 401(k) with company match
• Tuition reimbursement
• Ongoing training and opportunities to grow
• A fun, supportive environment where your contribution matters

The best part? You’ll get to know your clients and play a role in helping them feel more confident.

If you’re organized, great with people, and ready for something more than a standard front desk job,

Bosley HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Bosley HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

Qualifications

Skills

Required

Professional image

Novice

Preferred

Novice

Behaviors

Required

Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Required

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.