Client Service Cooordinator

Banfield Pet Hospital; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading pet hospital as a Client Service Coordinator where you will enhance client experiences and ensure efficient operations. This role requires excellent communication and customer service skills to support pet health and wellness plans. You will be the welcoming face of the hospital, guiding clients through their visits and ensuring their pets receive the best care possible.

Qualifications

• One year of related experience required; customer service experience preferred.
• Medical background with medical terminology training is preferred.

Responsibilities

• Maximize the number of pets seen by the hospital team.
• Provide professional and exceptional service to clients.
• Educate clients about pet health needs and hospital services.

Skills

Customer Service

Communication

Client Education

Education

High School Diploma

Job description

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner. This role influences clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
3. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
4. Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
5. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
6. Assist incoming clients by completing documentation, entering pet information and history, using proper identification, and ensuring prompt service.
7. Assist outgoing clients by providing instructions, information, invoices, dispensing prescriptions, selling retail products, and scheduling future appointments.
8. Manage finances by maintaining accurate balances and following proper opening and closing procedures.
9. Conduct administrative functions as necessary.
10. Perform other job duties as assigned.

THE FIVE PRINCIPLES

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources fully, waste nothing, and do only what we do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

EXPERIENCE, EDUCATION, AND/OR TRAINING

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year of related experience required; customer service experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.