Client Service Coordinator

Banfield Pet Hospital; Smyrna (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in veterinary care is seeking a Client Service Coordinator to enhance client interactions and support the veterinary team. This role is pivotal in ensuring smooth operations, from welcoming clients and pets to managing documentation and finances. The ideal candidate will embody the core values of quality, responsibility, and efficiency, ensuring exceptional service and client satisfaction. Join a dynamic team where your organizational and communication skills will shine, and contribute to the health and happiness of pets in the community.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Strong problem-solving skills to analyze and resolve issues.

Responsibilities

• Manage client flow to ensure excellent client care and team productivity.
• Educate clients on preventative care and hospital services.

Skills

Customer Focus

Communication

Client Service

Time Management

Problem-Solving

Job description

Job Description

Client Service Coordinator

Summary of Job Purpose and Function

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, enhances the productivity of the veterinary team, and ensures effective communication with clients and associates. The role involves coordinating care in a friendly and efficient manner, encouraging client retention and referrals.

Essential Responsibilities and Tasks

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively promote hospital services and manage client flow to ensure excellent client care and team productivity.
3. Maximize the number of pets seen by maintaining an efficient hospital operation, supporting wellness plan clients.
4. Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
5. Educate clients on Optimum Wellness Plans, preventative care, and hospital services.
6. Assist incoming clients with documentation and pet information entry, ensuring prompt service.
7. Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
8. Manage finances by maintaining accurate balances and following opening/closing procedures.
9. Perform administrative functions as needed.
10. Perform other duties as assigned.

The Five Principles

• Quality: The consumer is our boss; quality and value are our goals.
• Responsibility: Take and support total responsibility.
• Mutuality: Strive for shared benefits that endure.
• Efficiency: Use resources fully, waste nothing, and focus on core strengths.
• Freedom: Pursue freedom to shape our future, supported by profit.

Hiring Qualifications / Competencies

• Leadership: Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Functional Skills: Preventative care and OWPs, Communication, Client Service, Priority Setting, Time Management

Capabilities and Experience (Can Do)

• Ability to multi-task efficiently under distracting conditions.
• Excellent communication skills in English, both written and verbal.
• Organizational skills to systematically carry out tasks and turn chaos into order.
• Strong problem-solving skills to analyze and resolve issues.
• Consistent client service skills ensuring attentive and courteous service.
• Ability to follow instructions accurately and provide clear directions.