Customer Relations (Service) Coordinator

Villa; Colorado; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Customer Relations Coordinator to enhance service and warranty operations in a dynamic environment. This full-time, remote role is pivotal in ensuring client satisfaction and efficient communication with factory partners. Responsibilities include managing service requests, coordinating schedules, and generating service reports. Ideal candidates will possess strong administrative skills and a commitment to customer advocacy. Join a forward-thinking company that values diversity and offers competitive compensation, making a significant impact in the homebuilding industry.

Qualifications

• 5 years of administrative experience supporting management and client communication.
• Proficiency with office systems and strong inter-departmental communication skills.

Responsibilities

• Submit homeowner cards and maintain accuracy of service items.
• Coordinate with teams on service and warranty needs.

Skills

Office Administrative Experience

Client Communication

Scheduling

Detail-Oriented

Inter-departmental Communication

Customer Advocacy

Education

5 Years of Office Experience

Tools

DocuSign

Google Suite

Procore

Job description

Who We Are

Villa is building America’s leading next-generation homebuilding platform. With a mission to be the easiest, fastest, and most cost-efficient way to build homes, Villa offers a highly scalable approach to offsite homebuilding, addressing many challenges in the U.S. housing market. We provide end-to-end services, including feasibility, design, permitting, and construction of high-quality homes using modern offsite construction. Currently, Villa is the largest ADU builder in California and is expanding into other housing products and regions.

Role Overview

We’re seeking a Customer Relations (Service) Coordinator to support our service and warranty operations in a fast-paced environment. This full-time, remote role reports to the Service Manager. Candidates based in Colorado, Texas, and California are preferred.

Key Responsibilities:

1. Submit homeowner cards to the Factories within 30 days of project completion.
2. Maintain and ensure the accuracy of service items within Procore.
3. Create and submit factory work orders.
4. Communicate with factory partners and subcontractors regarding warranty claims.
5. Monitor open service items and request updates.
6. Coordinate with Construction and Project Management teams on service and warranty needs.
7. Engage with clients to confirm service needs and gather warranty claim information.
8. Assist with scheduling Contractors, Field Crew, and Factory Technicians, and maintain service calendars.
9. Follow up with clients via email to confirm satisfaction after service.
10. Review and process new service items entered into the tracking system, requesting additional documentation if needed.
11. Generate reports on service data as required.

Qualifications:

1. Equivalent to 5 years of office administrative experience supporting management, client communication, and scheduling.
2. Proficiency with office systems such as spreadsheets, word processing, and databases.
3. Experience with client interactions via email, phone, and virtual meetings.
4. Professionalism and a sense of urgency in customer advocacy.
5. Strong inter-departmental communication skills.
6. Detail-oriented, self-motivated, and able to work independently.
7. Knowledge of warranty contracts and processes.
8. Familiarity with home construction and manufactured housing is a plus.
9. Experience with DocuSign, Google Suite, and Procore is a plus.

We value diversity and inclusion. If you're interested but don't meet all qualifications, we encourage you to apply.

Villa is an Equal Opportunity Employer. We consider all applicants regardless of race, color, religion, sex, orientation, national origin, age, disability, or genetic information. We also consider applicants with arrest and conviction records in accordance with applicable laws.

By submitting your application, you acknowledge reading Villa’s Privacy Policy.

The hourly compensation for this role in California ranges from $25.37 to $29.86, depending on location.