Client Service Coordinator - Nashville, TN - Music City

Banfield Pet Hospital; Nashville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Client Service Coordinator to enhance client and pet experiences in a vibrant environment. This role involves managing client interactions, promoting hospital services, and ensuring efficient operations to maximize the veterinary team's productivity. Ideal candidates will possess exceptional communication and customer service skills, along with a knack for organization and problem-solving. Join a dynamic team dedicated to providing top-notch care and fostering lasting relationships with clients and their pets. If you're ready to make a difference in the lives of pets and their owners, this opportunity is for you!

Qualifications

• Strong communication skills and customer service experience required.
• Ability to multi-task efficiently and maintain organization.

Responsibilities

• Manage client and pet flow, ensuring effective communication.
• Educate clients on wellness plans and coordinate care.

Skills

Customer Service Skills

Communication Skills

Time Management

Problem-solving Skills

Organizational Skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Client Service Coordinator - Nashville, TN - Music City

Join to apply for the Client Service Coordinator - Nashville, TN - Music City role at Banfield Pet Hospital

Client Service Coordinator - Nashville, TN - Music City

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Join to apply for the Client Service Coordinator - Nashville, TN - Music City role at Banfield Pet Hospital

Summary of Job Purpose and Function
The Client Service Coordinator ("CSC") manages client and pet flow through the hospital, maximizes the veterinary team’s productivity, ensures effective communication with clients and associates, and coordinates care in a friendly, welcoming, and efficient manner to encourage return visits and referrals.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and managing client flow for optimal care and team productivity.
• Maximize the number of pets seen by the hospital team through efficient operations supporting wellness plans.
• Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring comfort, and educating about pet health.
• Educate clients on wellness plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, pet information entry, and prompt service.
• Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
• Manage finances with accurate balances and proper procedures.
• Perform administrative duties as needed.
• Other duties as assigned.

The Five Principles

• Quality – Focus on customer value and quality work.
• Responsibility – Take personal and team responsibility.
• Mutuality – Seek shared benefits for sustainability.
• Efficiency – Use resources wisely and avoid waste.
• Freedom – Pursue growth and profitability to maintain independence.

Qualifications and Competencies

Leadership

• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

Functional Skills

• Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience

• Ability to multi-task efficiently under distraction.
• Strong communication skills in English.
• Organizational skills to maintain order and clarity.
• Problem-solving skills to identify and resolve issues.
• Excellent client service skills.
• Follow instructions accurately.
• Mathematical and computer skills, including Microsoft Office.

Attitudes

• Initiative and discretion.
• Integrity and honesty.
• Cooperativeness and collaboration.
• Flexibility and adaptability.
• Independence in performing duties.
• Stress tolerance and resiliency.

Work Conditions

• Prolonged computer use.
• Comfort around pets.
• Potential for over 40 hours/week, including weekends and evenings.
• Physical ability to perform tasks, including lifting up to 50 pounds.
• Exposure to pets, possible hazards, and environmental conditions.

Experience and Education

• High School Diploma or equivalent preferred.
• At least 18 years old for radiography duties.
• One year customer service experience preferred.
• Medical background and terminology training preferred.

We are an equal opportunity employer committed to diversity and nondiscrimination in employment.