Client Service Coordinator - 005168

Banfield Pet Hospital; San Antonio (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking a Client Service Coordinator to enhance client and pet experiences in a vibrant veterinary environment. This role focuses on optimizing client flow, providing exceptional service, and educating clients on pet health and wellness. The ideal candidate will demonstrate strong leadership and communication skills, ensuring a welcoming atmosphere while maximizing team productivity. Join a dedicated team committed to quality care and client satisfaction, where your contributions will make a significant impact on the community and pet health.

Qualifications

• Strong communication skills and customer service focus are essential.
• Ability to manage multiple tasks efficiently under pressure.

Responsibilities

• Manage client flow and ensure excellent service.
• Educate clients on wellness plans and hospital services.
• Perform administrative tasks and manage finances accurately.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem Solving

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with associates and clients, and coordinates care in a welcoming and efficient manner. The goal is to encourage client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively promote hospital services and manage client flow to ensure excellent care and team productivity.
3. Maximize the number of pets seen through efficient hospital operations.
4. Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring comfort, and educating on pet health.
5. Educate clients about wellness plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, pet information entry, and prompt service.
7. Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
8. Manage finances with accurate balances and proper procedures.
9. Perform administrative functions as needed.
10. Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss; quality and value are our goals.
• Responsibility: Take responsibility individually and support others.
• Mutuality: Ensure shared benefits for sustainability.
• Efficiency: Use resources fully, waste nothing, and focus on core strengths.
• Freedom: Maintain the freedom to shape our future, supported by profit.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Knowledge of Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE

• Multi-tasking: Manage multiple tasks efficiently under distracting conditions.
• Communication: Fluent in English, with strong verbal and written skills.
• Organizational Ability: Systematic approach to tasks, turning chaos into order.
• Problem Solving: Identify, analyze, and resolve issues effectively.
• Client Service: Provide attentive, courteous, and informative service.
• Intellectual Ability: Follow instructions accurately and provide directions.
• Mathematical Ability: Perform basic arithmetic accurately.