Customer Relations (Service) Coordinator

Villa; Oklahoma; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Customer Relations Coordinator to enhance service and warranty support in a dynamic environment. This full-time remote position is perfect for detail-oriented individuals who thrive in fast-paced settings. You'll engage with clients, manage service requests, and ensure seamless communication with factory partners. Join a forward-thinking company dedicated to transforming the homebuilding industry while enjoying a competitive hourly wage and the flexibility of remote work. If you have a passion for customer service and a knack for organization, this role is your opportunity to make a meaningful impact.

Qualifications

• 5 years of office administrative experience supporting management and client communication.
• Proficiency with office systems like spreadsheets and databases.

Responsibilities

• Submit homeowner cards and maintain service item accuracy.
• Coordinate with Construction and Project Management teams.

Skills

Office Administration

Client Communication

Scheduling

Detail-oriented

Inter-departmental Communication

Education

5 years of office administrative experience

Tools

DocuSign

Google Suite

Procore

Job description

Who We Are

Villa is building America’s leading next-generation homebuilding platform. With a mission to be the easiest, fastest, and most cost-efficient way to build homes, Villa offers a highly scalable new approach to offsite homebuilding and addresses many problems facing the U.S. housing market. Villa provides end-to-end services for customers, including feasibility, design, permitting, and construction of high-quality homes built using modern offsite construction. Currently, Villa is the largest ADU builder in California and is expanding into other housing products and regions.

Role Overview
We are seeking a Customer Relations (Service) Coordinator to join our team. This full-time, remote position reports to the Service Manager and is open to candidates in Colorado, Texas, and California. The role involves supporting service and warranty needs in a fast-paced environment.

Responsibilities:

• Submit homeowner cards to the Factories within 30 days of project completion.
• Maintain and ensure accuracy of service items within Procore.
• Create and submit factory work orders.
• Communicate with factory partners and subcontractors regarding warranty claims.
• Monitor open service items and request updates.
• Coordinate with Construction and Project Management teams to clarify service and warranty needs.
• Engage with clients to confirm service needs and gather warranty claim information.
• Assist with scheduling Contractors, Field Crew, and Factory Technicians for service and maintain scheduling calendars.
• Follow up with clients via email to confirm satisfaction after service.
• Review new service items in the tracking system and request additional documentation if needed.
• Generate reports on service data as required.

Qualifications:

• Equivalent to 5 years of office administrative experience supporting management, client communication, and scheduling.
• Proficiency with office systems such as spreadsheets, word processors, and databases.
• Experience communicating with clients via email, phone, and virtual meetings.
• Professionalism and a sense of urgency.
• Strong inter-departmental communication skills.
• Detail-oriented and self-motivated.
• Ability to work independently with minimal supervision.
• Knowledge of warranty contracts and processes.
• Familiarity with home construction and manufactured housing is a plus.
• Experience with DocuSign, Google Suite, and Procore is advantageous.

We value diversity and inclusion. If you're interested but do not meet all qualifications, we encourage you to apply.

Villa is an Equal Opportunity Employer. We consider all applicants regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, or genetic information. We also consider qualified applicants with arrest or conviction records, in accordance with applicable laws.

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The hourly compensation for this role ranges from $25.37 to $29.86 in California, depending on location.