Client Service Concierge - Tax Office Front Desk

H&R Block, Inc.; Sloan (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role offers growth potential into tax preparation or office leadership with training and support. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and clients.
• Ability to multitask and manage competing priorities.
• Well-organized with attention to detail and follow-through.
• Comfort with basic computer tools (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Keep the office organized and clean to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Tech literacy

Evenings & weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role offers growth potential into tax preparation or office leadership with training and support. Evening and weekend availability during tax season is required.