Client Service Concierge - Tax Office

H&R Block, Inc.; Iowa City (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. in the United States is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily office operations alongside a team of tax professionals.

With on-site training and clear paths to growth within tax services, this role emphasizes client service, organization, and confidentiality. Evening and weekend availability during tax season is required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Scheduling

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling software

Job description

H&R Block, Inc. in the United States is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily office operations alongside a team of tax professionals.

With on-site training and clear paths to growth within tax services, this role emphasizes client service, organization, and confidentiality. Evening and weekend availability during tax season is required.