Client Services Concierge – Tax Office Receptionist

H&R Block, Inc.; Gulfport (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role sits at the front desk, partnering with tax professionals to ensure a smooth client experience.

You will handle check-in, document scanning, and coordination with team members, while maintaining confidentiality and a professional presence. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including document scanning.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Multitasking

Communication skills

Office computer skills

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role sits at the front desk, partnering with tax professionals to ensure a smooth client experience.

You will handle check-in, document scanning, and coordination with team members, while maintaining confidentiality and a professional presence. Evening and weekend availability during tax season is required.