Client Service Concierge & Scheduling Specialist

H&R Block, Inc.; Columbus Junction (IA); On-site; USD 27,000 - 36,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professionals. You’ll schedule appointments and help ensure every client leaves satisfied.

The role emphasizes friendly service, organization, and the ability to work with a team in a busy, local office, meeting the needs of clients across in-person, phone, or virtual interactions.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Experience in fast-paced environment

Customer service experience

Multi-tasking

Organizational and time-management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professionals. You’ll schedule appointments and help ensure every client leaves satisfied.

The role emphasizes friendly service, organization, and the ability to work with a team in a busy, local office, meeting the needs of clients across in-person, phone, or virtual interactions.