Client Service Concierge — Front Desk & Tax Season Support

H&R Block, Inc.; Fayette (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. in Fayette, Missouri is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face for our office. In this in-person role you will greet clients, manage appointments, and assist with daily office operations alongside a team of tax professionals.

With on-the-job training, you can grow toward tax preparation or office leadership. The position requires availability for evenings and weekends during tax season, strong communication, organization, and a

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented with follow-through.
• Experience with basic computer programs and scheduling systems.
• Availability for evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Handle client check-in and intake, including documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle confidential client information with discretion.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Attention to detail

Customer service

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling software

Job description

H&R Block, Inc. in Fayette, Missouri is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face for our office. In this in-person role you will greet clients, manage appointments, and assist with daily office operations alongside a team of tax professionals.

With on-the-job training, you can grow toward tax preparation or office leadership. The position requires availability for evenings and weekends during tax season, strong communication, organization, and a