Client Concierge & Front Desk Lead (In-Person)

H&R Block, Inc.; Greenbrier (AR); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to welcome clients, coordinate scheduling, and support daily office operations in a fast-paced tax environment.

You will greet clients, route them to the right tax professional, manage check-in and document intake, and help maintain a clean, professional office. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to welcome clients, coordinate scheduling, and support daily office operations in a fast-paced tax environment.

You will greet clients, route them to the right tax professional, manage check-in and document intake, and help maintain a clean, professional office. Evening and weekend availability during tax season is required.