Client Service Concierge — Evenings & Weekends

H&R Block, Inc.; Chula Vista (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. This in-person role handles greeting, scheduling, check-in, and office support.

You will work with tax professionals, handle confidential information, and gain exposure to tax preparation. Evening and weekend shifts during tax season are required, with training provided to develop growth into office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. This in-person role handles greeting, scheduling, check-in, and office support.

You will work with tax professionals, handle confidential information, and gain exposure to tax preparation. Evening and weekend shifts during tax season are required, with training provided to develop growth into office leadership.