Client Service Associate - Bilingual ONLY

Jackson Hewitt - 1358; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company parties

Flexible schedule

Advancement opportunities

Corporate discount program

Tax preparation training

Continuing tax education

Job summary

Jackson Hewitt - 1358 is seeking a Client Service Associate in Phoenix to greet and assist clients, confirm appointments, and support the client journey in a welcoming, service-driven environment. You will engage with clients, distribute marketing materials, and keep clients engaged while they wait.

Bilingual Spanish is preferred to serve a diverse client base. Join a team focused on building strong relationships and providing essential support for exceptional client experiences in a fast-paced

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and build rapport at the office.
• Confirm appointments with clients and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Provide essential support to ensure exceptional client experiences.

Skills

Interpersonal communication

Retail experience

Basic computer skills

Customer service

Job description

Benefits:

• Company parties
• Flexible schedule
• Opportunity for advancement

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Bilingual (Spanish) is preferred.

Join our team and make a positive impact on our clients' journey with us!

Perks:

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role