Client Service Associate - Bilingual ONLY

Jackson Hewitt Inc.; Phoenix (AZ); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within }

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt Inc. is seeking a Client Service Associate in Jackson, MS. You will greet clients, confirm appointments, and help ensure a smooth visit to our offices.

The role emphasizes strong customer service, relationship-building, and supporting in-office marketing efforts. Bilingual Spanish is preferred and tax-prep training is available.

Qualifications

• Strong interpersonal and communication skills required.
• Experience in a fast-paced retail environment preferred.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients in a welcoming, service-oriented manner.
• Confirm appointments and assist with scheduling needs.
• Follow up with past and potential clients to maintain engagement.
• Distribute marketing materials to clients and visitors.
• Keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Troubleshooting

Customer service experience

Willingness to learn

Job description

Benefits:

• Company parties
• Flexible schedule
• Opportunity for advancement

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Bilingual (Spanish) is preferred.

Join our team and make a positive impact on our clients' journey with us!

Perks:

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role