Client Service Associate

Jackson Hewitt - 2790; Huber Heights (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt - 2790 in Ohio is seeking a Client Service Associate to greet clients, confirm appointments, and provide friendly, helpful service in a fast-paced retail tax environment.

You will engage with clients, share marketing materials, and support wait-time engagement while developing strong communication and relationship-building skills; prior sales or customer service experience is a plus, but learning is encouraged.

Qualifications

• Excellent communication skills and strong interpersonal abilities are required.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot common issues are needed.
• Prior customer service or sales experience is helpful but not required; willingness to learn is important.

Responsibilities

• Greet clients and serve as the friendly face of the office.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Support clients through tax-related inquiries and guide them as needed.

Skills

Excellent communication

Interpersonal skills

Retail experience

Computer literacy

Customer service

Job description

Benefits:

• Training & development
• Company parties
• Employee discounts

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

No matter your work background or experience level, we welcome you to

Perks:

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

If you're looking for a rewarding opportunity to learn new skills and make an impact,