Client Service Associate

Jackson Hewitt - 1358; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within?

Tax preparation training

Continuing tax education

And More!

Job summary

Join Jackson Hewitt - 1358 in Tempe as a Client Service Associate, delivering friendly, professional service to every visitor. You will engage with clients, confirm appointments, follow up with past and potential clients, and distribute marketing materials while keeping guests engaged during wait times.

We value strong interpersonal and communication skills, experience in fast-paced retail, basic computer proficiency, and a willingness to learn.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and actively assist in a welcoming environment.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and keep them engaged during wait times.

Skills

Excellent communication skills

Interpersonal skills

Retail environment experience

Customer service experience

Job description

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Bilingual (Spanish is preferred). Join our team and make a positive impact on our clients' journey with us.

Benefits

• Company parties
• Flexible schedule
• Opportunity for advancement

Perks

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role