Client Service Associate

Jackson Hewitt Inc.; Xenia (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within/;

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt Inc. in Ohio's Xenia area seeks a Client Service Associate to provide friendly, client-centered support and help ensure a smooth client journey in our offices. You will engage with clients, confirm appointments, follow up with prospects, and share marketing materials while clients wait.

No prior tax experience needed; we welcome all work backgrounds and encourage growth within a welcoming, customer-focused team.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment desirable.
• Basic computer proficiency and ability to troubleshoot.

Responsibilities

• Engage with clients and be the friendly face at the office.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Strong interpersonal & communication

Retail experience

Basic computer proficiency

Willingness to learn

Job description

Benefits:

• Training & development
• Company parties
• Employee discounts

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

No matter your work background or experience level, we welcome you to

Perks:

• Corporate discount program
• Opportunities for advancement within the organization or as a tax pro
• Tax preparation training
• Continuing tax education
• And More!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

If you're looking for a rewarding opportunity to learn new skills and make an impact,