Client Retention & Success Specialist

Rent One, Inc.; Mattoon (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Attire discounts

Employee Purchase Program

On-The-Job and Professional Training

Medical, dental, vision

Life/AD&D insurance

Tuition reimbursement

Fitness benefit

401(k) with match

Education reimbursement

Gym membership reimbursement

Job summary

Rent One is seeking a Client Retention Specialist to engage customers by phone, promote products, and guide them toward ownership within budget. You will partner with store teams to hit sales and retention targets while delivering best-in-class service.

No experience? No problem—on-the-job training, regular reviews, advancement opportunities, and a comprehensive benefits package are provided.

Qualifications

• Rent-to-own experience is desirable but training is provided.
• Customer service, sales, call center, or collections experience in a retail environment is helpful but not required.
• Must have a valid driver's license and maintain a compliant driving record.

Responsibilities

• Contact clients by phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales/rental orders for compliance and approval.
• Manage past-due accounts and help clients reach ownership.
• Act as a customer liaison who promotes timely rental/lease payments.
• Assist other co-workers during peak activity, absences, and planned time off.

Skills

Customer service

Sales

Call center

Collections

Job description

Rent One is seeking a Client Retention Specialist to engage customers by phone, promote products, and guide them toward ownership within budget. You will partner with store teams to hit sales and retention targets while delivering best-in-class service.

No experience? No problem—on-the-job training, regular reviews, advancement opportunities, and a comprehensive benefits package are provided.