Client Success & Retention Specialist

Rent One, Inc.; Mount Vernon (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Attire

Employee Purchase Program

On-The-Job and ProfessionalDevelopment

Job summary

Rent One, Inc. is seeking a Client Retention Specialist to help the store reach sales and retention goals while guiding clients toward ownership of affordable products. The role emphasizes best-in-class service and matching clients with suitable solutions within budget.

No experience is required; we provide in-depth on-the-job training and clear opportunities for review and advancement, plus a comprehensive benefits package including medical, dental, vision, life, and 401(k) with company match.

Qualifications

• Previous rent-to-own experience is desirable, but not necessary (we train!).
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Skills

Customer service

Sales

Call center

Collections

Retail experience

Job description

Rent One, Inc. is seeking a Client Retention Specialist to help the store reach sales and retention goals while guiding clients toward ownership of affordable products. The role emphasizes best-in-class service and matching clients with suitable solutions within budget.

No experience is required; we provide in-depth on-the-job training and clear opportunities for review and advancement, plus a comprehensive benefits package including medical, dental, vision, life, and 401(k) with company match.