Client Success & Retention Specialist

Rent One, Inc.; Henderson (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Attire: Rent One gear

Employee Purchase Program

On-The-Job and Professional Training

401K with company match

Tuition reimbursement

Fitness benefit

Job summary

Rent One, Inc. is seeking a Client Retention Specialist to provide best-in-class service and help clients move toward ownership of products.

You’ll be the primary contact for customers by phone, set daily collection goals, verify customer data, and review rental orders for compliance while building lasting relationships. This role includes extensive on-the-job training, regular reviews and advancement opportunities, plus a comprehensive benefits package (medical, dental, vision, life,

Qualifications

• Previous rent-to-own experience is desirable, but not necessary (we train!)
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
• Must have valid driver's license and maintain a driving record that complies with organizational standards.

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Skills

Customer service

Sales

Call center

Collections

Job description

Rent One, Inc. is seeking a Client Retention Specialist to provide best-in-class service and help clients move toward ownership of products.

You’ll be the primary contact for customers by phone, set daily collection goals, verify customer data, and review rental orders for compliance while building lasting relationships. This role includes extensive on-the-job training, regular reviews and advancement opportunities, plus a comprehensive benefits package (medical, dental, vision, life,