Client Success & Retention Specialist

Rent One, Inc.; Bryant Woodland Heights (AR); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Gym membership reimbursement

Job summary

Rent One, Inc. is seeking a Client Retention Specialist to support our customers with affordable home furnishings and appliances. You will help the team reach sales and retention goals while guiding clients to ownership with flexible solutions and budgeting. No experience? We train and offer growth opportunities.

Eligible candidates can expect comprehensive benefits and on-the-job training designed to advance careers in a supportive environment.

Qualifications

• Experience in rent-to-own is desirable, but not necessary (we train)
• Customer service, sales, call center, or collections experience in retail environment helpful, but not required
• Must have valid driver's license and maintain a driving record that complies with organizational standards

Responsibilities

• Contact clients via phone and serve as the primary point of contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Review sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
• At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

Skills

Customer service

Sales

Call center

Retention

Job description

Rent One, Inc. is seeking a Client Retention Specialist to support our customers with affordable home furnishings and appliances. You will help the team reach sales and retention goals while guiding clients to ownership with flexible solutions and budgeting. No experience? We train and offer growth opportunities.

Eligible candidates can expect comprehensive benefits and on-the-job training designed to advance careers in a supportive environment.