Client Relationship & Renewal Specialist

Arthur J. Gallagher & Co.; Rolling Meadows (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Job summary

Arthur J. Gallagher & Co. is seeking a Client Service Associate to lead renewal activities and deliver exceptional service to clients in the Commercial team. You will nurture relationships, address client needs, and seek opportunities for additional services while ensuring regulatory compliance.

You’ll collaborate across teams, mentor newer staff, and manage multiple priorities to meet client expectations. A license in Property & Casualty Insurance and a solid Office skillset are required.

Qualifications

• Bachelor's degree with 1+ year client service and/or claims experience.
• Or high school diploma with 3+ years client service and/or claims experience.
• Property and Casualty Insurance License is required.
• Proficiency in Microsoft Office.

Responsibilities

• Manage the renewal process by gathering information, assessing needs, and delivering tailored coverage.
• Build and maintain strong client relationships through timely responses and service excellence.
• Support team with risk-management needs via consultative conversations and tailored strategies.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Maintain accurate client and policy data in Gallagher systems and perform audits.
• Leverage Gallagher technology to boost productivity and deliver quality results.
• Mentor junior team members with feedback and growth opportunities.
• Manage multiple priorities to meet deadlines and client expectations.

Skills

Client service

Claims management

Relationship building

Microsoft Office

Adaptability

Collaborative mindset

Education

Bachelor's degree

High School diploma

Property and Casualty Insurance License

Job description

Arthur J. Gallagher & Co. is seeking a Client Service Associate to lead renewal activities and deliver exceptional service to clients in the Commercial team. You will nurture relationships, address client needs, and seek opportunities for additional services while ensuring regulatory compliance.

You’ll collaborate across teams, mentor newer staff, and manage multiple priorities to meet client expectations. A license in Property & Casualty Insurance and a solid Office skillset are required.