Client Relationship Management Analyst

Pearson; Tallahassee (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in educational testing seeks a Client Relationship Management Analyst to enhance the profile of their PTE suite within higher education institutions. This remote role involves building relationships, executing strategic plans, and representing the company at industry events, requiring strong communication and sales skills.

Qualifications

• Strong oral, written, and presentation skills.
• Proven success in a sales role.
• Ability to work independently with excellent organizational skills.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build and manage relationships with university staff.
• Engage with faculty/staff through campus visits and virtual events.

Skills

Effective communication skills

Stakeholder relationship management

Sales skills

Organizational skills

Adaptability

Tools

CRM systems

Office tools

Job description

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The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. They will work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

This role involves collaboration with global ELL colleagues to drive activity between sending and receiving markets, representing US interests in product development, and providing market information to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that we do not offer relocation packages. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions within the territory to secure endorsement and usage of the PTE portfolio.
2. Build and manage relationships with university staff to increase awareness and endorsement of the PTE portfolio.
3. Use sales and influencing skills to develop university relationships and demonstrate the benefits of the PTE portfolio.
4. Engage with faculty/staff through campus visits and virtual events, employing consultative sales techniques.
5. Expand brand awareness with external stakeholders including education associations and recruiting agents.
6. Represent the PTE portfolio at industry conferences and events.
7. Support universities with workshops and seminars on English language testing.
8. Stay informed about developments in higher education, competitors, and Pearson products.
9. Collaborate with sending regions to grow US-bound test takers.
10. Assist universities with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Deliver presentations at conferences, webinars, and social platforms.
13. Understand market dynamics and how our value proposition benefits customers.
14. Prioritize customer needs and promote teamwork.

Key Requirements

1. Effective communication skills tailored to target audiences.
2. Strong oral, written, and presentation skills.
3. Experience in stakeholder relationship management for commercial benefits.
4. Influencing skills with personal credibility.
5. Proven success in a sales role.
6. Ability to work independently with excellent organizational skills.
7. Willingness and ability to travel within the territory.
8. Proactive, polished, and driven attitude.
9. Adaptability to a dynamic environment.
10. Proficiency with CRM systems, Office tools, and mobile technologies.

Desirable

1. Knowledge of English language assessments or educational testing.
2. Experience in university or admissions/recruitment environments at a senior level.