Client Relationship Management Analyst

Pearson; Des Moines (IA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Client Relationship Management Analyst to enhance the visibility of their English language tests within higher education institutions. This remote role requires strong communication and sales skills, with about 25% travel. The ideal candidate will develop strategic relationships and execute plans to promote the PTE portfolio effectively.

Qualifications

• Strong communication skills tailored to target audiences.
• Proven success in a sales role.
• Ability to work independently with strong organizational skills.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build and manage relationships with Admissions Offices and university leaders.
• Expand brand and product awareness with external stakeholders.

Skills

Communication

Sales

Organizational Skills

Influencing Skills

Tools

CRM Systems

Office Tools

Job description

Join to apply for the Client Relationship Management Analyst role at Pearson.

The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the preferred choice within institutions. They will work to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

This role involves collaboration with global ELL colleagues to drive activity between sending and receiving markets, representing US interests in product development, and providing market insights to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Note that Pearson does not offer relocation packages for this role. The ideal candidate should be based in or near:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions within the territory to secure endorsement, use, and recognition of the PTE portfolio.
2. Build and manage relationships with Admissions Offices, International Offices, and university leaders to increase awareness and endorsement of the PTE portfolio.
3. Use sales and influencing skills to develop university and college relationships, demonstrating the benefits of the PTE portfolio.
4. Engage with faculty/staff through campus visits and virtual events, employing effective consultative sales techniques.
5. Expand brand and product awareness with external stakeholders, including education associations and recruiting agents.
6. Represent the PTE portfolio at industry conferences, forums, and events.
7. Support universities through workshops and seminars on English language testing.
8. Stay informed on developments in higher education, competitor activity, and Pearson products.
9. Collaborate with key regions to grow US-bound test takers.
10. Assist universities with score verification, recruitment, and admissions processes.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Demonstrate organizational and follow-up skills effectively.
13. Deliver presentations at conferences, webinars, and social platforms.
14. Understand market dynamics and competitive positioning to articulate our value proposition.
15. Prioritize customer needs and promote teamwork.

Key Requirements

1. Strong communication skills tailored to target audiences.
2. Excellent oral, written, and presentation skills.
3. Experience in stakeholder relationship building for commercial benefit.
4. Effective influencing skills and personal credibility.
5. Proven success in a sales role.
6. Ability to work independently with strong organizational skills.
7. Willingness and ability to travel within the territory.
8. Proactive, polished, and driven personality.
9. Adaptability in a changing environment.
10. Proficiency with CRM systems, Office tools, and mobile technologies.

Desirable

1. Knowledge of English language assessments or educational testing.
2. Experience working within a university or admissions/recruitment environment at a senior level.