Client Relationship Management Analyst

Pearson; Jefferson City (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in educational testing seeks a Client Relationship Management Analyst to enhance the profile of its PTE suite of tests. This remote position involves building relationships with higher education institutions, promoting the PTE portfolio, and collaborating globally. The ideal candidate will possess strong communication and sales skills, with a proactive attitude and willingness to travel.

Qualifications

• Strong oral, written, and presentation skills.
• Proven success in a sales role.
• Ability to work independently with strong organizational skills.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build and manage relationships with university staff to promote the PTE portfolio.
• Engage with faculty/staff through campus visits and virtual events.

Skills

Effective communication

Stakeholder relationship building

Sales experience

Organizational skills

Influencing skills

Tools

Microsoft Office

CRM systems

Job description

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The Client Relationship Manager is responsible for delivering recognized targets and positioning the PTE suite of tests as the tests of choice within institutions. They work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

The Client Relationships Manager will also collaborate with ELL colleagues globally to drive activity between sending and receiving markets. They represent the interests of the US in product development and provide market information to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that we do not offer relocation packages for this position. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions within the territory to secure endorsement and use of the PTE portfolio.
2. Build and manage relationships with Admissions Offices, International Offices, and other university staff to promote the PTE portfolio.
3. Use sales and influencing skills to develop university relationships and demonstrate benefits of the PTE portfolio.
4. Engage with faculty/staff through campus visits and virtual events, employing consultative sales techniques.
5. Expand brand and product awareness with external stakeholders including education associations and recruiting agents.
6. Represent the PTE portfolio at industry conferences, forums, and events.
7. Support universities through workshops and seminars on English language testing.
8. Stay informed about developments in higher education, competitor activity, and Pearson products.
9. Collaborate with key regions to grow US-bound test takers.
10. Assist universities with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Deliver presentations at conferences, webinars, and social platforms.
13. Understand market dynamics and how our value proposition benefits customers and stakeholders.
14. Prioritize customer needs and promote teamwork.

Key Requirements

1. Effective communication skills tailored to target audiences.
2. Strong oral, written, and presentation skills.
3. Experience in stakeholder relationship building for commercial benefit.
4. Good influencing skills and credibility.
5. Proven success in a sales role.
6. Ability to work independently with strong organizational skills.
7. Willingness to travel within the territory.
8. Proactive, polished, and driven attitude.
9. Adaptability to a changing environment.
10. Proficiency with computers, Microsoft Office, CRM systems, and mobile technologies.

Desirable

1. Knowledge of English language assessments or educational testing.
2. Experience in a university or admissions/recruitment environment at a senior level.