Client Relationship Management Analyst

Pearson; Columbia (SC); Remote; USD 60,000 - 75,000; Full time

Job summary

A leading company in educational testing is seeking a Client Relationship Management Analyst to enhance the visibility of their PTE suite within institutions. This remote role involves building relationships, executing tactical plans, and representing the company at various events. Ideal candidates will possess strong communication and sales skills, and be comfortable with travel. Join a dynamic team focused on driving brand awareness and market insights.

Qualifications

• Effective communication skills, both oral and written.
• Proven success in sales roles.
• Ability to work independently with good organizational skills.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build and manage relationships with university staff.
• Represent PTE at industry conferences and events.

Skills

Communication

Presentation

Sales

Organizational Skills

Tools

CRM Systems

Office Tools

Job description

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About the Role

The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. This involves working with institutions to raise the profile of PTE and related testing products, building brand awareness, and demand for English language tests within their territory.

The role also includes collaborating with global ELL colleagues to drive activity between sending and receiving markets, representing US interests in product development, and providing market insights.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that relocation packages are not offered. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions to secure endorsement and use of the PTE portfolio.
2. Build and manage relationships with university staff to increase awareness and endorsement of PTE.
3. Use sales and influencing skills to develop university relationships and demonstrate benefits of PTE.
4. Connect with faculty/staff through campus visits and virtual events, employing effective consultative sales techniques.
5. Expand brand and product awareness with external stakeholders including education associations and recruiting agents.
6. Represent PTE at industry conferences, forums, and events.
7. Support universities through workshops and seminars on English language testing.
8. Stay informed about developments in higher education, competitor activity, and Pearson products.
9. Collaborate on activities to grow US-bound test takers.
10. Support universities with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Demonstrate organizational and follow-up skills.
13. Deliver presentations via conferences, webinars, and social platforms.
14. Understand market dynamics and competitive positioning.
15. Prioritize customer needs and promote teamwork.

Key Requirements

• Effective communication skills, both oral and written.
• Strong presentation and stakeholder relationship-building skills.
• Proven success in sales roles.
• Ability to work independently with good organizational skills.
• Willingness and ability to travel within the territory.
• Proactive, polished, and driven attitude.
• Comfortable in a dynamic, changing environment.
• Proficient in computer use, CRM systems, and Office tools.

Desirable Skills

• Knowledge of English language assessments or educational testing.
• Experience in university or admissions/recruitment environments at a senior level.