Client Relationship Management Analyst

Pearson; Salem (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks a Client Relationship Management Analyst to enhance the profile of their English language tests within institutions. The role involves building relationships, driving brand awareness, and supporting universities through workshops. This remote position requires approximately 25% travel.

Qualifications

• Experience building stakeholder relationships for commercial benefit.
• Proven success in sales roles.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build and manage relationships with university staff.
• Engage with faculty/staff through campus visits and virtual events.

Skills

Communication

Sales

Organization

Influencing

Tools

Salesforce

Office tools

Job description

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The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. This involves working with institutions to raise the profile of PTE and related testing products, building brand awareness, and demand for English language tests within their territory.

The Client Relationships Manager will collaborate with ELL colleagues globally to drive activity between sending and receiving markets, representing US interests in product development and providing market information to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that we do not offer relocation packages. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions within the territory to secure endorsement and use of the PTE portfolio.
2. Build and manage relationships with university staff to enhance awareness and endorsement of the PTE portfolio.
3. Use sales and influencing skills to develop university relationships and demonstrate the benefits of the PTE portfolio.
4. Engage with faculty/staff through campus visits and virtual events, employing effective sales techniques.
5. Expand brand and product awareness with external stakeholders including education associations and recruiting agents.
6. Represent the PTE portfolio at industry conferences and events.
7. Support universities through workshops and seminars on English language testing.
8. Stay informed about developments in higher education, competitor activity, and Pearson products.
9. Collaborate with key regions to grow US-bound test takers.
10. Assist universities with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce.com.
12. Deliver presentations at industry events and online platforms.
13. Understand market dynamics and how our value proposition benefits customers.
14. Prioritize customer needs and promote teamwork.

Key Requirements

1. Professional, clear communication skills.
2. Strong oral, written, and presentation skills.
3. Experience building stakeholder relationships for commercial benefit.
4. Effective influencing skills and credibility.
5. Proven success in sales roles.
6. Ability to work independently with strong organizational skills.
7. Willingness to travel within the territory.
8. Proactive, polished, and driven.
9. Adaptability to a changing environment.
10. Proficiency with CRM systems and Office tools.

Desirable

1. Knowledge of English language assessments or educational testing.
2. Experience in university or admissions/recruitment environments at a senior level.