Client Relationship Management Analyst

Pearson; Columbus (OH); Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company in educational testing seeks a Client Relationship Management Analyst to enhance the profile of their PTE suite of tests. This remote role involves building relationships with higher education institutions and requires strong communication and sales skills. The ideal candidate will manage relationships, support universities, and represent the PTE portfolio at industry events, with some travel required.

Qualifications

• Proven success in a sales role.
• Experience building stakeholder relationships.
• Ability to work independently and adapt to change.

Responsibilities

• Develop and execute tactical plans across higher education institutions.
• Build and manage relationships with university staff.
• Deliver presentations to stakeholders via conferences and webinars.

Skills

Communication skills

Sales skills

Organizational skills

Influencing skills

Tools

Microsoft Office

CRM systems

Job description

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The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. They will work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

The Client Relationships Manager will also collaborate with ELL colleagues globally to drive activity between sending and receiving markets. They represent the interests of the US in product development and provide market information to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that we do not offer relocation packages for this position. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions within the territory to secure endorsement and use of the PTE portfolio.
2. Build and manage relationships with university staff to increase awareness and endorsement of the PTE portfolio.
3. Utilize sales and influencing skills to demonstrate benefits of the PTE portfolio to university relationships.
4. Connect with faculty/staff through campus visits and virtual events, employing effective sales techniques.
5. Expand brand awareness with external stakeholders including education associations and recruiting agents.
6. Represent the PTE portfolio at industry conferences and events.
7. Support universities through workshops and seminars on English language testing.
8. Stay informed on developments in higher education, competitor activity, and Pearson products.
9. Collaborate with sending regions to grow US-bound test takers.
10. Assist universities with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce.com.
12. Deliver presentations to stakeholders via conferences, webinars, and social platforms.
13. Understand market dynamics and how our value proposition benefits customers.
14. Prioritize customer needs and foster teamwork.

Key Requirements

• Clear, professional communication skills.
• Strong oral, written, and presentation skills.
• Experience building stakeholder relationships for commercial benefit.
• Good influencing skills and personal credibility.
• Proven success in a sales role.
• Ability to work independently with strong organizational skills.
• Willingness to travel within the territory.
• Proactive, polished, and driven mindset.
• Adaptability to a changing environment.
• Proficiency with computers, Microsoft Office, and CRM systems.

Desirable

• Knowledge of English language assessments or educational testing.
• Experience in a university or admissions/recruitment environment at a senior level.