Client Relationship Management Analyst

Pearson; Harrisburg (Dauphin County); Remote; USD 60,000 - 85,000; Full time

Job summary

A leading company is seeking a Client Relationship Management Analyst to enhance the profile of their English language tests within higher education institutions. This remote role involves building relationships, executing strategic plans, and promoting the PTE portfolio, requiring effective communication and sales skills. The ideal candidate should be proactive, adaptable, and willing to travel approximately 25% of the time.

Qualifications

• Proven success in a sales role.
• Ability to work independently.
• Willingness to travel within the territory.

Responsibilities

• Develop and execute tactical plans across higher education institutions.
• Build and manage relationships with Admissions Offices and university leaders.
• Represent the PTE portfolio at industry conferences and events.

Skills

Effective communication skills

Strong oral and written skills

Stakeholder relationship building

Sales skills

Organizational skills

CRM proficiency

Tools

CRM systems

Office tools

Job description

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The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions; working with institutions to raise the profile of PTE and related testing products, and building brand awareness and demand for English language tests within their territory.

The Client Relationships Manager will collaborate with ELL colleagues globally to drive activity between sending and receiving markets. They represent the interests of the US in product development and provide market information to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that we do not offer relocation packages for this position. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions within the territory to secure endorsement and usage of the PTE portfolio.
2. Build and manage relationships with Admissions Offices, International Offices, and university leaders to promote the PTE portfolio.
3. Use sales and influencing skills to demonstrate the benefits of the PTE portfolio to university and college relationships.
4. Engage with faculty/staff through campus visits and virtual events, employing consultative sales techniques.
5. Expand brand and product awareness with external stakeholders including education associations, study consortiums, and recruiting agents.
6. Represent the PTE portfolio at industry conferences, forums, and events.
7. Organize workshops and seminars on English language testing to support universities and colleges.
8. Stay informed about developments in higher education, competitor activities, and Pearson products.
9. Collaborate with key sending regions to grow US-bound test takers.
10. Support universities with score verification, recruitment, and admissions processes.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Deliver effective presentations at conferences, webinars, and social platforms.
13. Understand market dynamics and competitive positioning to serve customer needs.
14. Prioritize customer needs and promote teamwork and positive behavior.

Key Requirements

• Effective communication skills tailored to target audiences.
• Strong oral, written, and presentation skills.
• Experience in stakeholder relationship building for commercial benefit.
• Good influencing skills and credibility.
• Proven success in a sales role.
• Ability to work independently with strong organizational skills.
• Willingness to travel within the territory.
• Proactive, polished, and driven.
• Adaptability in a changing environment.
• Proficiency with CRM systems and Office tools.

Desirable

• Knowledge of English language assessments or educational testing.
• Experience in university or admissions/recruitment environments at a senior level.