Client Relationship Management Analyst

Pearson; Honolulu (HI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in educational testing is seeking a Client Relationship Management Analyst to enhance brand awareness and drive demand for English language tests. The role involves building relationships with higher education institutions, executing strategic plans, and collaborating with global colleagues while requiring approximately 25% travel. Ideal candidates will possess strong communication and sales skills, with a proactive approach to stakeholder engagement.

Qualifications

• Strong communication skills, both oral and written.
• Experience in building stakeholder relationships for business benefit.
• Proven success in a sales role.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build relationships with university staff to increase awareness and endorsement of PTE.
• Represent PTE at industry conferences and events.

Skills

Communication

Sales

Relationship Building

Influencing

Organizational Skills

Tools

CRM Systems

Office Tools

Job description

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The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the preferred choice within institutions. They will work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

The role also involves collaborating with global colleagues to drive activity between sending and receiving markets, representing US interests in product development, and providing market insights.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Note that relocation packages are not offered. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions to secure endorsement and usage of the PTE portfolio.
2. Build relationships with university staff to increase awareness and endorsement of PTE.
3. Utilize sales and influencing skills to demonstrate the benefits of PTE to university relationships.
4. Connect with faculty/staff through campus visits and virtual events, employing effective sales techniques.
5. Expand brand awareness with external stakeholders including education associations and recruiting agents.
6. Represent PTE at industry conferences, forums, and events.
7. Support universities through workshops and seminars on English language testing.
8. Stay informed about developments in higher education, competitors, and Pearson products.
9. Collaborate on activities to grow US-bound test takers.
10. Assist universities with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce.
12. Deliver presentations at industry events and via digital platforms.
13. Understand market dynamics and competitive positioning.
14. Prioritize customer needs and promote teamwork.

Key Requirements

• Strong communication skills, both oral and written.
• Experience in building stakeholder relationships for business benefit.
• Effective influencing skills and personal credibility.
• Proven success in a sales role.
• Ability to work independently with strong organizational skills.
• Willingness to travel within the territory.
• Proactive, polished, and adaptable to change.
• Proficient with CRM systems and Office tools.

Desirable

• Knowledge of English language assessments or educational testing.
• Experience in university or admissions/recruitment environments at a senior level.