Client Relationship Management Analyst

Pearson; Richmond (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in educational testing is seeking a Client Relationship Management Analyst to enhance brand awareness and drive demand for their PTE suite of tests. This remote position involves collaboration with institutions and requires effective communication, sales skills, and the ability to manage relationships. The role includes approximately 25% travel to college campuses and industry events, making it ideal for proactive candidates with a background in education or sales.

Qualifications

• Experience building stakeholder relationships for commercial benefit.
• Proficiency with computers and mobile technologies.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build and manage relationships with Admissions Offices and university staff.
• Engage with faculty/staff through campus visits and virtual events.

Skills

Communication

Sales

Influencing

Organizational

Tools

Microsoft Office

CRM systems

Job description

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The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. They will work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

This role involves collaboration with ELL colleagues globally to drive activity between sending and receiving markets. The manager will represent the US interests in product development and provide market insights to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that no relocation packages are offered. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions within the territory to secure endorsement and use of the PTE portfolio.
2. Build and manage relationships with Admissions Offices, International Offices, and university staff to promote awareness and endorsement of the PTE portfolio.
3. Use sales and influencing skills to develop university and college relationships, demonstrating the benefits of the PTE portfolio.
4. Engage with faculty/staff through campus visits and virtual events, employing consultative sales techniques.
5. Expand brand and product awareness with external stakeholders including education associations and recruiting agents.
6. Represent the PTE portfolio at industry conferences, forums, and events.
7. Support universities through workshops and seminars on English language testing.
8. Stay informed about developments in higher education, competitor activity, and Pearson products.
9. Collaborate with key sending regions to grow US-bound test takers.
10. Assist universities with score verification, recruitment, and admissions processes.
11. Maintain accurate tracking and forecasting using OneCRM (Salesforce.com).
12. Demonstrate organizational and follow-up skills effectively.
13. Deliver presentations at conferences, webinars, and social platforms.
14. Understand market dynamics, competitive positioning, and how our value proposition benefits customers.
15. Prioritize customer needs and promote teamwork.

Key Requirements

1. Effective communication skills tailored to target audiences.
2. Strong oral, written, and presentation skills.
3. Experience building stakeholder relationships for commercial benefit.
4. Good influencing skills and personal credibility.
5. Success in a sales role.
6. Ability to work independently with strong organizational skills.
7. Willingness to travel within the territory.
8. Driven, proactive, polished, and adaptable to change.
9. Proficiency with computers, Microsoft Office, CRM systems, and mobile technologies.

Desirable

1. Knowledge of English language assessments or educational testing.
2. Experience in a university or admissions/recruitment environment at a senior level.