Client Relationship Management Analyst

Pearson; Phoenix (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Client Relationship Management Analyst to enhance brand awareness and demand for English language tests. This remote position requires collaboration with global colleagues and approximately 25% travel to educational institutions. Ideal candidates will excel in communication and sales, effectively engaging with stakeholders to promote the PTE suite of tests.

Qualifications

• Proven success in sales roles.
• Experience in stakeholder relationship building for business benefit.

Responsibilities

• Develop and execute tactical plans across higher education institutions.
• Build and manage relationships with university staff to increase awareness of PTE.
• Deliver presentations at conferences, webinars, and social platforms.

Skills

Communication

Sales

Stakeholder Relationship Building

Organizational Skills

Influencing Skills

Tools

Salesforce

Office Tools

Job description

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The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. They will work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

The role involves collaboration with ELL colleagues globally to drive activity between sending and receiving markets. The manager will represent US interests in product development and provide market insights to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that relocation packages are not offered. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities:

1. Develop and execute tactical plans across higher education institutions to secure endorsement and usage of the PTE portfolio.
2. Build and manage relationships with university staff to increase awareness and endorsement of PTE.
3. Use sales and influencing skills to develop university relationships and demonstrate benefits of PTE.
4. Engage with faculty/staff through campus visits and virtual events, employing consultative sales techniques.
5. Expand brand awareness with external stakeholders, including education associations and recruiting agents.
6. Represent PTE at industry conferences and events.
7. Organize workshops and seminars to support universities and colleges on English language testing.
8. Stay informed about developments in higher education, competitor activities, and Pearson products.
9. Collaborate with sending regions to grow US-bound test takers.
10. Support universities with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Deliver presentations at conferences, webinars, and social platforms.
13. Understand market dynamics and competitive positioning to serve customers effectively.
14. Prioritize customer needs and foster teamwork.

Key Requirements:

• Effective communication skills for target audiences.
• Strong oral, written, and presentation skills.
• Experience in stakeholder relationship building for business benefit.
• Influencing skills and personal credibility.
• Proven success in sales roles.
• Ability to work independently with strong organizational skills.
• Willingness to travel within the territory.
• Proactive, polished, and driven attitude.
• Comfortable in a dynamic, changing environment.
• Proficiency with CRM systems, Office tools, and mobile technologies.

Desirable:

• Knowledge of English language assessments or educational testing.
• Experience in university or admissions/recruitment environments at a senior level.