Client Relationship Management Analyst

Pearson; Providence (RI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in educational testing is seeking a Client Relationship Management Analyst to enhance brand awareness and drive the use of the PTE suite of tests in higher education institutions. This remote position involves significant collaboration and travel within the territory, focusing on building relationships and promoting testing products effectively. The ideal candidate will possess strong communication and sales skills, along with a proactive approach to stakeholder engagement.

Qualifications

• Proven success in a sales role.
• Experience building stakeholder relationships for business benefit.
• Effective communication skills tailored to target audiences.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build and manage relationships with university staff.
• Proactively promote the PTE portfolio and expand brand awareness.

Skills

Communication

Sales

Organizational Skills

Influencing Skills

Tools

Microsoft Office

CRM Systems

Job description

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The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. They will work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

The Client Relationships Manager will also collaborate with ELL colleagues globally to drive activity between sending and receiving markets. They represent the interests of the US in product development and will provide market information to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that we do not offer relocation packages for this position. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions within the territory, aiming for endorsement and use of the PTE portfolio.
2. Build and manage relationships with university staff to secure awareness and endorsement for the PTE portfolio.
3. Use sales and influencing skills to develop university relationships, demonstrating the benefits of the PTE portfolio.
4. Connect with faculty/staff through campus visits and virtual events, employing effective consultative sales techniques.
5. Proactively promote the PTE portfolio and expand brand awareness with external stakeholders.
6. Showcase the PTE portfolio at industry conferences and events.
7. Support universities through workshops and seminars on English language testing.
8. Stay informed about developments in higher education, competitors, and Pearson products.
9. Collaborate with key regions to grow US-bound test takers.
10. Support universities with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Demonstrate organizational and follow-up skills.
13. Deliver presentations via conferences, webinars, or social platforms.
14. Understand market dynamics and how our value proposition benefits customers.
15. Prioritize customer needs and promote teamwork.

Key Requirements

1. Effective communication skills tailored to target audiences.
2. Strong oral, written, and presentation skills.
3. Experience building stakeholder relationships for business benefit.
4. Good influencing skills and credibility.
5. Proven success in a sales role.
6. Ability to work independently with strong organizational skills.
7. Willingness to travel within the territory.
8. Driven, proactive, and polished demeanor.
9. Comfortable in an agile, changing environment.
10. Proficiency with computers, Microsoft Office, CRM systems, and mobile technologies.

Desirable

1. Knowledge of English language assessments or educational testing.
2. Experience in a university or admissions/recruitment environment at a senior level.