Client Relationship Management Analyst

Pearson; Topeka (KS); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Client Relationship Management Analyst to enhance brand awareness and promote English language tests within higher education institutions. The role involves relationship building, strategic planning, and collaboration with global colleagues. This remote position requires approximately 25% travel to various educational institutions. Ideal candidates will possess strong communication skills and a proven sales background, along with the ability to work independently and adapt to changing environments.

Qualifications

• Experience in building stakeholder relationships for commercial benefit.
• Proven success in a sales role.
• Proficiency with CRM systems.

Responsibilities

• Develop and execute a tactical plan across higher education institutions.
• Build and manage relationships with university staff.
• Showcase the PTE portfolio at industry events.

Skills

Communication

Influencing

Organizational

Tools

Salesforce

Office tools

Job description

Join to apply for the Client Relationship Management Analyst role at Pearson

The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the tests of choice within institutions. They work with institutions to raise the profile of PTE and related testing products, building brand awareness and demand for English language tests within their territory.

The Client Relationships Manager collaborates with ELL colleagues globally to drive activity between sending and receiving markets. They represent the interests of the US in product development and provide market information to the business.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that we do not offer relocation packages for this position. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute a tactical plan across higher education institutions within the territory to secure endorsement and use of the PTE portfolio.
2. Build and manage relationships with university staff to promote awareness and endorsement of the PTE portfolio.
3. Use sales and influencing skills to develop university relationships and demonstrate benefits of the PTE portfolio.
4. Connect with faculty/staff through campus visits and virtual events, employing consultative sales techniques.
5. Expand brand and product awareness with external stakeholders including education associations and recruiting agents.
6. Showcase the PTE portfolio at industry events and conferences.
7. Support universities through workshops and seminars on English language testing.
8. Stay informed about developments in higher education, competitor activity, and Pearson products.
9. Collaborate with regions to grow US-bound test takers.
10. Assist universities with score verification, recruitment, and admissions.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Deliver presentations via conferences, webinars, and social platforms.
13. Understand market dynamics and how our value proposition benefits customers.
14. Prioritize customer needs and promote teamwork.

Key Requirements

1. Excellent communication skills for target audiences.
2. Strong oral, written, and presentation skills.
3. Experience in building stakeholder relationships for commercial benefit.
4. Effective influencing skills and credibility.
5. Proven success in a sales role.
6. Ability to work independently with strong organizational skills.
7. Willingness to travel within the territory.
8. Proactive, polished, and driven attitude.
9. Adaptability to a changing environment.
10. Proficiency with CRM systems and Office tools.

Desirable

1. Knowledge of English language assessments or educational testing.
2. Experience in university or admissions/recruitment environments at a senior level.