Client Relationship Management Analyst

Pearson; Madison (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in educational testing seeks a Client Relationship Management Analyst to enhance brand awareness and drive demand for English language tests. This remote position involves strategic planning, relationship management, and collaboration with educational institutions across the US.

Qualifications

• Proven success in sales roles.
• Experience in stakeholder relationship building for commercial gains.

Responsibilities

• Develop and execute strategic plans to promote PTE portfolio.
• Build and manage relationships with university staff.
• Represent PTE at industry conferences and events.

Skills

Communication

Sales

Organizational Skills

Relationship Building

Presentation Skills

Tools

Salesforce

Office Tools

Job description

Join us to apply for the Client Relationship Management Analyst role at Pearson

The Client Relationship Manager is responsible for delivering recognition targets and positioning the PTE suite of tests as the preferred choice within institutions. This involves working with institutions to raise the profile of PTE and related products, building brand awareness, and increasing demand for English language tests in their territory.

The role also includes collaborating with global colleagues to drive activity between sending and receiving markets, representing US interests in product development, and providing market insights.

This is a remote/home-based position with approximately 25% travel, including visits to college campuses and national meetings. Please note that relocation packages are not offered. The ideal candidate should be based in or around:

• Chicago, IL
• Miami, FL
• Dallas, TX

Main Responsibilities

1. Develop and execute strategic plans within higher education institutions to promote the PTE portfolio.
2. Build and manage relationships with university staff to secure awareness and endorsement of PTE.
3. Use sales and influencing skills to demonstrate the benefits of PTE portfolio to universities and colleges.
4. Engage with faculty and staff through campus visits and virtual events, employing consultative sales techniques.
5. Expand brand and product awareness among external stakeholders such as education associations and recruiting agents.
6. Represent PTE at industry conferences, forums, and events.
7. Support universities through workshops and seminars on English language testing.
8. Stay informed about developments in higher education, competitors, and Pearson products.
9. Collaborate with key regions to grow US-bound test takers.
10. Assist universities with score verification, recruitment, and admissions processes.
11. Maintain accurate tracking and forecasting in Salesforce (OneCRM).
12. Deliver presentations at conferences, webinars, and social platforms.
13. Understand market dynamics and how our value proposition benefits customers.
14. Prioritize customer needs, promote teamwork, and demonstrate professionalism.

Key Requirements

• Effective communication skills tailored to target audiences.
• Strong oral, written, and presentation skills.
• Experience in stakeholder relationship building for commercial gains.
• Persuasive influence and credibility.
• Proven success in sales roles.
• Ability to work independently with strong organizational skills.
• Willingness and ability to travel within the territory.
• Proactive, polished, and driven attitude.
• Comfortable in a dynamic, changing environment.
• Proficiency with CRM systems, Office tools, and mobile technologies.

Desirable

• Knowledge of English language assessments or educational testing.
• Experience in university or admissions/recruitment environments at a senior level.