Client Relationship Consultant II — Digital Banking

Us Bank; Akron (OH); On-site; USD 58,025,000 - 71,002,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation

Sick and Safe Leave

Adoption assistance

Job summary

U.S. Bank in Akron, Ohio is seeking a Client Relationship Consultant to engage clients across in-person and digital channels, build trusted relationships, and provide guidance on deposit and loan products.

The role emphasizes a digital-first approach and collaboration with branch teams to meet client needs. Responsibilities include opening accounts, processing requests, educating clients on digital services, and maintaining accuracy in client interactions.

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of retail banking experience or equivalent training.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Engages clients across channels to assess and address banking needs and educate on products.
• Opens new consumer and business accounts, processes service requests, and submits credit applications.
• Promotes and demonstrates digital banking products and self-service tools to meet client goals.
• Provides accurate and efficient service with a digital-first mindset.

Skills

Client relationships

Digital products

Communication

Customer service

Problem solving

Education

High school diploma or equivalent

Job description

U.S. Bank in Akron, Ohio is seeking a Client Relationship Consultant to engage clients across in-person and digital channels, build trusted relationships, and provide guidance on deposit and loan products.

The role emphasizes a digital-first approach and collaboration with branch teams to meet client needs. Responsibilities include opening accounts, processing requests, educating clients on digital services, and maintaining accuracy in client interactions.