Client Relationship Banker & Digital Solutions

Truist; Newnan (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid holidays

Vacation and sick days

Job summary

Truist in Newnan, GA is hiring a Retail Banker to deliver a distinctive client experience across transactions and advisory needs. You will educate clients on digital and self-service options, from ATMs to online banking, and support outreach to uncover opportunities.

You will participate in IRM activities, join training sessions, and ensure compliance with internal controls while handling new accounts and issue resolution. Weekend or extended hours may be required.

Qualifications

• High school diploma or equivalent education.
• Two years teller, cash handling or client service experience.
• Six months client relationship building or sales experience.
• Excellent interpersonal and communication skills.
• Ability to master PC keyboard and software for branch automation.
• Ability to multi-task under time constraints.
• Proficiency in basic computer applications, such as Microsoft Office.
• Ability to travel to accommodate temporary staffing needs and occasional travel/overnights.
• Ability to work weekends and/or extended hours.

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
• Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.

Skills

Customer service

Communication

PC literacy

Microsoft Office

Multi-tasking

Travel

Weekend hours

Education

High school diploma or equivalent

Tools

Branch automation software

Job description

Truist in Newnan, GA is hiring a Retail Banker to deliver a distinctive client experience across transactions and advisory needs. You will educate clients on digital and self-service options, from ATMs to online banking, and support outreach to uncover opportunities.

You will participate in IRM activities, join training sessions, and ensure compliance with internal controls while handling new accounts and issue resolution. Weekend or extended hours may be required.