Relationship Banker: Grow Client Relationships & Solutions

Truist; Kennesaw (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Truist in Georgia seeks a Regular full-time Retail Client Associate to provide exceptional client service in person and over the phone. You will develop client relationships, offer financial solutions, and be cross-trained to handle teller duties as needed.

The role emphasizes consultative conversations to meet client needs, collaboration with internal partners, and adherence to risk and procedural guidelines. Weekend/extended hours may be required.

Qualifications

• High school diploma or equivalent education required.
• 2 years of client sales and service experience.
• Experience sourcing and prospecting for new clients and building client relationships.
• Excellent interpersonal and communication skills.
• Proficiency in basic computer applications, including Microsoft Office.
• Must be SAFE compliant within 30 days and pass regulatory checks.
• Ability to multi-task under time constraints.
• Willingness to travel for temporary staffing as needed.
• Ability to work weekends and/or extended hours with occasional travel.

Responsibilities

• Provide industry-leading client service in person and on the phone.
• Develop and expand client relationships with consultative conversations and referrals.
• Cross-train to perform teller duties as needed.
• Maintain and resolve client maintenance requests and sales functions.
• Support branch sales targets by offering financial products and services.
• Refer complex needs to internal specialists as appropriate.
• Attend sales, service, and product knowledge training and meetings.
• Assist with consumer lending options and loan applications.
• Adhere to internal controls and risk management policies.
• Engage clients with courteous service during transactions.

Skills

Client sales experience

Interpersonal communication

Multi-tasking

Travel readiness

Sales and service mindset

Education

High school diploma or equivalent

Associate degree or higher

Tools

Microsoft Office

Job description

Truist in Georgia seeks a Regular full-time Retail Client Associate to provide exceptional client service in person and over the phone. You will develop client relationships, offer financial solutions, and be cross-trained to handle teller duties as needed.

The role emphasizes consultative conversations to meet client needs, collaboration with internal partners, and adherence to risk and procedural guidelines. Weekend/extended hours may be required.