Client Relations & Workplace Operations Manager

K2 Services; United States; On-site; USD 68,000 - 83,000; Full time

Job summary

Opensity actively seeks a Client Relations Manager to lead day-to-day workplace operations, including mail, hospitality, facilities, and vendor management, while delivering an excellent client and employee experience. The role emphasizes operational excellence, project execution, and continuous improvement.

The position entails hiring, onboarding, and training, overseeing project timelines, and coordinating moves with multiple vendors and internal stakeholders to ensure on-time delivery and high

Qualifications

• Proven experience in office services, workplace operations, or similar function in a corporate setting.
• Strong project management and vendor coordination skills.
• Ability to remain composed and solutions-oriented in fast-paced environments.
• Excellent communication and leadership capabilities.
• Detail-oriented with a focus on continuous improvement and service excellence.

Responsibilities

• Lead daily operations across mail, hospitality, facilities, and vendor services.
• Serve as the primary escalation point for service issues; develop and execute resolution plans.
• Maintain and optimize operational playbooks, procedures, and service standards.
• Manage hiring, onboarding, and training of team members.
• Oversee project timelines, milestones, and deliverables, ensuring on-time execution.
• Conduct audits across service lines and provide coaching to enhance performance.
• Coordinate office moves and multi-vendor projects with vendors, IT, and stakeholders.
• Provide onsite support during moves and ensure post-move readiness and functionality.
• Manage vendor relationships, contracts, and service quality.

Skills

Project management

Vendor coordination

Leadership

Communication

Job description

Opensity actively seeks a Client Relations Manager to lead day-to-day workplace operations, including mail, hospitality, facilities, and vendor management, while delivering an excellent client and employee experience. The role emphasizes operational excellence, project execution, and continuous improvement.

The position entails hiring, onboarding, and training, overseeing project timelines, and coordinating moves with multiple vendors and internal stakeholders to ensure on-time delivery and high