Client Relations Manager

K2 Services; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Paid Time Off (PTO)

Job summary

Opensity, a leading service provider, seeks a Client Relations Manager to manage client relationships, deliver operational leadership, and drive business development. This working manager role covers catering, events, facilities, security, and operations across client sites, with a start window around 6:30am–7:30am.

The role commands up to 25 employees, providing thought leadership on strategy and best practices.

Qualifications

• 3–5 years of experience in office services, hospitality, workplace operations, facilities management, or related operational leadership.
• Leadership or supervisory experience in corporate or hospitality environments.
• Experience overseeing multi-site operations preferred.
• Strong hospitality mindset with focus on client service.
• Proven ability to lead operational improvements and drive efficiencies.
• Ability to manage change and lead under pressure.
• Excellent communication and problem-solving skills.
• Proficiency with Microsoft Office Suite and workplace technology.

Responsibilities

• Serve as the primary point of contact for client relationships and daily operations.
• Maintain a professional, organized, client-ready environment at all times.
• Lead, develop, and manage team performance with coaching and feedback.
• Assist with hiring, training, and employee engagement initiatives.
• Partner with internal teams on employee-related matters and retention.
• Oversee meeting and conference room operations, setup, and space management.
• Monitor performance metrics and service levels; identify improvement opportunities.
• Develop and maintain processes and playbooks; conduct site walkthroughs.
• Address client concerns and service requests promptly with follow-up.

Skills

Leadership

Client service

Communication

Operations management

Team building

Problem solving

Microsoft Office

Hospitality mindset

Tools

Microsoft Office Suite

Job description

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

Summary

The Client Relations Manager has a pivotal role responsible for client relationship management, operational leadership, business development, and financial oversight. This position plays a critical role in delivering exceptional service, driving client satisfaction, and ensuring retention within a high-growth business. This is a working manager position covering catering, events, facilities, security, and operational tasks. Position start time is between 6:30am and 7:30am. Managing a team of up to 25 employees across one or more client sites, the Client Relations Manager brings extensive experience in delivering compelling solutions for clients. Additionally, this role provides thought leadership on strategy, trends, and best practices. Reporting to the Client Relations Director, the Client Relations Manager is accountable for day-to-day client operations, targets, and metrics.

• Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs
• Maintain a professional, organized, and client-ready environment at all times
• Participate in leadership discussions, providing updates on performance, challenges, and opportunities
• Develop and maintain processes and procedures to support efficient service delivery
• Monitor performance metrics and service levels, identifying opportunities for improvement
• Maintain and update operational documentation and playbooks
• Build and maintain strong client relationships through consistent communication and service delivery
• Conduct regular site walkthroughs to ensure a high standard of appearance and functionality
• Address concerns and service requests promptly, ensuring resolution and follow-up
• Oversee meeting and conference room operations, including setup, coordination, and space management
• Monitor room usage and ensure spaces are properly maintained and ready for use
• Support mail and print services as needed, ensuring accuracy and timely completion
• Assist with project coordination, including tracking progress, timelines, and deliverables
• Lead, develop, and manage team performance, providing coaching and feedback
• Support hiring, training, and employee engagement initiatives
• Partner with internal teams to address employee-related matters and support retention
• Participate in training and development to strengthen leadership and operational performance

Knowledge, Skills & Qualifications

• 3–5 years of experience in office services, hospitality, workplace operations, facilities management, or a related operational leadership environment.
• Previous leadership or supervisory experience managing teams in a corporate or hospitality environment.
• Experience overseeing multi-site operations strongly preferred.
• Strong hospitality mindset with a passion for delivering exceptional client service.
• Proven experience leading operational improvements, implementing processes, and driving efficiencies.
• Demonstrated ability to manage change, navigate ambiguity, and lead effectively under pressure.
• Strong relationship-building and stakeholder management skills with the ability to establish credibility across all levels of an organization.
• Excellent communication, organizational, and problem-solving skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and workplace technology platforms.
• Strong attention to detail, professionalism, accountability, and sound decision-making.

Compensation

$70k annually. Actual compensation will be based on the candidate's experience, skills, qualifications, and geographic location.

Benefits

• Medical insurance
• Vision insurance
• Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

Company size 201–500 employees

Company type Privately held

Total funding 0

Footprint

135 S LaSalle St, Chicago, Illinois 60603, US 1501 K Street NW, Washington, DC 20005, US 26555 Evergreen Road, Suite 1530, Southfield, Michigan 48076, US 3366 S Tech Blvd, Miamisburg, Ohio 45342, US