Workplace Experience & Facilities Lead

Forrest Solutions LLC; Richmond (VA); On-site; USD 68,000 - 83,000; Full time

Job summary

Opensity is seeking a Client Relations Manager to lead daily workplace operations, delivering an exceptional client and employee experience across mail, hospitality, facilities, and vendor services. The role drives operational excellence and continuous improvement.

You will manage hiring, onboarding, training, vendor relations, and office moves, coordinating with IT and stakeholders to ensure on-time, high-quality service delivery and post-move readiness.

Qualifications

• Proven experience in office services, workplace operations, or similar function in a corporate setting.
• Strong project management and vendor coordination skills.
• Excellent communication and leadership capabilities.
• Detail-oriented with a focus on continuous improvement and service excellence.

Responsibilities

• Lead daily operations across mail, hospitality, facilities, and vendor services to ensure seamless service delivery.
• Serve as the primary escalation point for service issues; develop and execute resolution plans.
• Maintain and optimize operational playbooks, procedures, and service standards.
• Manage hiring, onboarding, and training of team members.
• Oversee project timelines, milestones, and deliverables to ensure on-time execution.
• Coordinate office moves and reconfigurations with vendors, IT, and stakeholders.

Skills

Project management

Vendor coordination

Communication

Leadership

Detail-oriented

Job description

Opensity is seeking a Client Relations Manager to lead daily workplace operations, delivering an exceptional client and employee experience across mail, hospitality, facilities, and vendor services. The role drives operational excellence and continuous improvement.

You will manage hiring, onboarding, training, vendor relations, and office moves, coordinating with IT and stakeholders to ensure on-time, high-quality service delivery and post-move readiness.