Regional Client Relations & Operations Leader

Opensity Solutions; Houston, Northern (TX, KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions in Houston is seeking a Regional Client Relations Manager to lead client relationships, operations, and business development across client sites. You will oversee up to 100 employees, drive service delivery, profitability, and compliance while coaching teams and aligning with executive leadership.

Ideal candidates bring 3+ years in service operations or client relations, strong financial acumen, exceptional communication, and the ability to manage multi-site teams in a

Qualifications

• Education: Bachelor’s degree required.
• Experience: 3+ years in service operations management, client relations, account management, or similar leadership roles in a high-performance, client-facing environment.

Responsibilities

• Serve as the primary point of contact for clients, building and maintaining strong, long-term relationships that drive satisfaction and retention.
• Understand client needs, goals, and operational challenges to deliver tailored service solutions and exceed expectations.
• Proactively communicate with clients to address concerns, ensure alignment, and identify opportunities for service expansion and improvement.
• Lead on-site operational teams of up to 50 employees to ensure efficient service delivery and adherence to SLAs.
• Oversee daily operational activities, including client requests, issue resolution, and workforce coordination.
• Define, implement, and maintain operational processes, procedures, and service standards in collaboration with clients.
• Identify and monitor KPIs to ensure compliance with SLAs and business objectives.
• Lead continuous process improvement initiatives to enhance service efficiency and consistency.
• Execute business development strategies by identifying growth opportunities within existing accounts and supporting expansion efforts.
• Provide input into client proposals, service solutions, and strategic account planning.
• Conduct client satisfaction assessments and implement action plans to improve service delivery and retention.
• Drive financial performance by managing budgets, monitoring revenue, controlling costs, and ensuring accurate billing and invoicing.

Skills

Client relationship management

Operations leadership

Service delivery

Financial acumen

Communication skills

Leadership

Problem solving

Multitasking

MS Office

Education

Bachelor's degree

Tools

MS Office Suite

Reporting dashboards

Workforce management tools

Job description

Opensity Solutions in Houston is seeking a Regional Client Relations Manager to lead client relationships, operations, and business development across client sites. You will oversee up to 100 employees, drive service delivery, profitability, and compliance while coaching teams and aligning with executive leadership.

Ideal candidates bring 3+ years in service operations or client relations, strong financial acumen, exceptional communication, and the ability to manage multi-site teams in a