Client Relations & Operations Manager

K2 Services; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Paid Time Off (PTO)

Job summary

Opensity, a leading service provider, seeks a Client Relations Manager to manage client relationships, deliver operational leadership, and drive business development. This working manager role covers catering, events, facilities, security, and operations across client sites, with a start window around 6:30am–7:30am.

The role commands up to 25 employees, providing thought leadership on strategy and best practices.

Qualifications

• 3–5 years of experience in office services, hospitality, workplace operations, facilities management, or related operational leadership.
• Leadership or supervisory experience in corporate or hospitality environments.
• Experience overseeing multi-site operations preferred.
• Strong hospitality mindset with focus on client service.
• Proven ability to lead operational improvements and drive efficiencies.
• Ability to manage change and lead under pressure.
• Excellent communication and problem-solving skills.
• Proficiency with Microsoft Office Suite and workplace technology.

Responsibilities

• Serve as the primary point of contact for client relationships and daily operations.
• Maintain a professional, organized, client-ready environment at all times.
• Lead, develop, and manage team performance with coaching and feedback.
• Assist with hiring, training, and employee engagement initiatives.
• Partner with internal teams on employee-related matters and retention.
• Oversee meeting and conference room operations, setup, and space management.
• Monitor performance metrics and service levels; identify improvement opportunities.
• Develop and maintain processes and playbooks; conduct site walkthroughs.
• Address client concerns and service requests promptly with follow-up.

Skills

Leadership

Client service

Communication

Operations management

Team building

Problem solving

Microsoft Office

Hospitality mindset

Tools

Microsoft Office Suite

Job description

Opensity, a leading service provider, seeks a Client Relations Manager to manage client relationships, deliver operational leadership, and drive business development. This working manager role covers catering, events, facilities, security, and operations across client sites, with a start window around 6:30am–7:30am.

The role commands up to 25 employees, providing thought leadership on strategy and best practices.