Client Relations Specialist for Growth & Retention

Gilder Search Group; Austin (TX); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Performance-based bonus

Job summary

Principle Distribution in North Austin is hiring a full-time Client Relations Specialist to manage customer relationships from our corporate office. You will engage with managers and owners, identify growth opportunities, and ensure service excellence across Texas and Arizona.

The role emphasizes outbound communication, problem-solving, and proactive account development, with a strong focus on customer retention and long-term partnerships.

Qualifications

• Must be proficient in initiating outbound calls to customers.
• Call assigned customers monthly to assess satisfaction and strengthen relationships.
• Discuss service quality, driver performance, communication, and overall customer needs.
• Identify concerns early and communicate urgent issues to operations and management.
• Uncover opportunities for additional routes, drivers, locations, or delivery services.

Responsibilities

• Document customer feedback, open issues, risks, and next steps in Nutshell CRM.
• Provide clear updates on customer satisfaction trends and growth opportunities.
• This is NOT a call center position.
• Approximately 60-80% of this position is dedicated to Customer Service Representative responsibilities, with the remaining 20-40% consisting of administrative and operational support duties assigned by management.

Skills

Phone communication

Relationship building

Organization

Follow-through

CRM experience

Active listening

Tools

Microsoft Office 365

CRM software

Job description

Principle Distribution in North Austin is hiring a full-time Client Relations Specialist to manage customer relationships from our corporate office. You will engage with managers and owners, identify growth opportunities, and ensure service excellence across Texas and Arizona.

The role emphasizes outbound communication, problem-solving, and proactive account development, with a strong focus on customer retention and long-term partnerships.