Client Services Manager: Growth & Retention Leader

Greystar Worldwide, LLC; Austin, Northern (TX, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Housing discount

Sabbatical

Parental leave

Job summary

Greystar Worldwide, LLC in Austin, TX is seeking a Client Services Leader to help advance the company’s growth strategy and strengthen client satisfaction across portfolios. You will coordinate activities, gather client feedback, and ensure timely reporting to executive leadership.

The role supports new business development by analyzing market trends, preparing strategic recommendations, and developing communications materials for current and prospective clients.

Qualifications

• Experience coordinating client programs and ensuring satisfaction.
• Ability to monitor market information and prepare detailed reports.
• Strong written and verbal communication skills.

Responsibilities

• Maintain ongoing communication with client representatives and address feedback and issues.
• Assist in establishing annual goals for the client services group.
• Support new business development by analyzing market trends and preparing recommendations.
• Create and distribute client-facing materials and collateral.

Skills

Client relationship

Market analysis

Communication skills

Cross-functional collaboration

Tools

CRM software

Job description

Greystar Worldwide, LLC in Austin, TX is seeking a Client Services Leader to help advance the company’s growth strategy and strengthen client satisfaction across portfolios. You will coordinate activities, gather client feedback, and ensure timely reporting to executive leadership.

The role supports new business development by analyzing market trends, preparing strategic recommendations, and developing communications materials for current and prospective clients.