Client Success Specialist: Growth, Retention & Implementations

Pregis; United States; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Sign-on incentive

Relocation assistance

Gain-sharing programs

Medical plan options (BCBS)

Dental and Vision coverage

HSA and FSA

Company-paid Life Insurance

Bonus potential 20-25%

Disability insurance (Short/Long term)

EAP

Tuition Assistance

Job summary

Pregis is seeking a Client Success Specialist in Dallas, TX to drive retention, implement improvements, and support key accounts across the South Central region. You will work with Enterprise Directors and Sales Leaders to identify opportunities and execute plans that enhance customer value.

In this role you will travel to customer facilities, manage schedules, and generate reports while maintaining strong relationships with operations, shipping, and purchasing teams.

Qualifications

• University degree or college diploma preferred with a focus on business, packaging, or a technical major.
• Lean Six Sigma or PMP certification a plus.
• Desirable experience includes project management, packaging, industrial engineering, fulfillment center operations, and supply chain fields.
• Sales, account management, engineering, and/or customer service experience is a plus.

Responsibilities

• Exemplify Pregis values: Integrity, Innovation, Collaboration, and Customer-Focus.
• Travel frequently to customer facilities within a designated geographic region.
• Manage a four-week schedule with planning, reporting, and stakeholders aligned.
• Coordinate and execute implementation plans and schedules with cross-functional teams.
• Develop relationships with distribution partners and stakeholders at fulfillment centers.
• Support new product trials by gathering feedback and addressing barriers to success.
• Conduct training on packing and equipment operations for customers.
• Maintain customer profiles and strategic account plans.
• Monitor competitive activity and customer turnover.

Skills

Account management

Project management

Customer service

Communication

Education

Lean Six Sigma

PMP (certification)

Tools

CRM software

MS Office

Job description

Pregis is seeking a Client Success Specialist in Dallas, TX to drive retention, implement improvements, and support key accounts across the South Central region. You will work with Enterprise Directors and Sales Leaders to identify opportunities and execute plans that enhance customer value.

In this role you will travel to customer facilities, manage schedules, and generate reports while maintaining strong relationships with operations, shipping, and purchasing teams.